Correspondence Management:
Correspondence Management Benefits Summary:
- Borrower Communications Portal
- Engage Borrowers
- Eliminate Lost Documents
- Reduce Follow-up
- Streamline All Loan Processes
- Track Correspondence
- Maintain Compliance
- Improve Communications
- Easy Checklists
- Flexible & Configurable Rules
- Real-time, dynamic rule and routing maintenance
- Flexible workflow with business unit customization
- Service-oriented architecture with enterprise scalability
- Advanced business process management framework
- Monitored services for expected documents
- Tasking and task tracking solutions and interfaces
- Powerful interface tools (mainframe connector tools)
Product Goals:
- Improved Customer Experience
- Life of Loan Communications
- Tracking from Receipt to Resolution
- Proactive Communications
- Engagement Metrics
- Standardization
- Compliance